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LOreal

LOreal

www.loreal.com
What is your customer experience with LOreal?

LOreal Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

LOreal has a 2.0 star rating based on 7 customer reviews. Consumers are mostly dissatisfied, citing product quality problems, messy packaging, slow turnaround and website issues. Many request a refund and note high price levels; some report subscription or Amazon auto-ship problems.

Key Takeaways for Future Customers

  • Read LOreal reviews before purchase to check product consistency.
  • Expect possible packaging or applicator design changes that affect use.
  • Keep proof of purchase for refund or coupon issues.

Negative Feedback / Risk Areas

  • Frequent customer complaints about defective or cheaply made applicators and dispensers.
  • Customers report unresponsive customer service and delayed or denied refunds.
  • Packaging changes and inconsistent product performance.

Positive Feedback

Some customers praise the cosmetic performance and trusted brand heritage for reliable beauty solutions.

View full overview ›

Media from reviews

LOreal - I am requesting a review to verify and approve my eligibility to sell this brand...
LOreal - Issues with skincare productsLOreal - Poor quality tubeLOreal - Garnier Olia DeveloperLOreal - Garnier Olia Developer - Image 2LOreal - Garnier Olia Developer - Image 3LOreal - Quality of Product
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Show reviews that mention
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MohammadAmin S Tln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kabul, Kabul

I am requesting a review to verify and approve my eligibility to sell this brand in compliance with all required policies.

LOreal - I am requesting a review to verify and approve my eligibility to sell this brand...

I am submitting this request to begin the authorization process for this brand and ensure full compliance with all requirements.

User's recommendation: L’Oréal Paris products are high-quality and trusted globally. I recommend them for anyone seeking reliable beauty solutions.

View full review
Billy L Kvq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cairns, Queensland

Issues with skincare products

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AI Highlights
  • - New batch of hypoallergenic men's cream irritates my skin.
  • - I used it 6-7 months with no issues.
  • - Redness and burning prevent use; it's not cheap.
LOreal - Issues with skincare products

I recently started using a new batch of your hypoallergenic men's face cream, and it's started really irritating my skin. I've been using it for 6-7 months without issues previously. My skin is red and burns a lot, I can't even use it anymore, and it's not exactly cheap.

Loss:
$16
Pros:
  • Products smell nice and felt nice previously
Cons:
  • Now makes my skin burn and feel really irritated

Preferred solution: Deliver product or service ordered

View full review
Anonymous
map-marker Long Lake, Minnesota

Poor quality tube

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AI Highlights
  • - I get LOréal hair color on Amazon subscription.
  • - The tube was cracked down the seam and dried out when I opened the box.
LOreal - Poor quality tube

I get my LOréal hair color on Amazon subscription. The new conditioner tube quality is AWFUL.

It typically doesnt split until I go to use it. I opened the box today, the conditioner tube was cracked down the seam and completely dried out!!

View full review
Linda T Oam

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Garnier Olia Developer

AI Highlights
  • - Packaging changed: developer in a squeeze tube for the Olia Jar.
  • - Cap squirts when opened; the tube won't dispense into the jar, you must cut.
LOreal - Garnier Olia Developer
LOreal - Garnier Olia Developer - Image 2
LOreal - Garnier Olia Developer - Image 3
Contains 1 confidential file for company representatives

Hello, I have been using your Garnier Olia #90 for several years. You have changed the packaging since my last purchase, now with the Developer in a squeeze tube that has to go into the Olia Jar Applicator.

First, when you open the cap, the developer squirts out all over. Then, when you are trying to squeeze it into the applicator jar, it doesn't come out and you have to cut the Developer tube and scoop out the contents with a spoon. It is very messy, and I have pictures of the process. It is not easy.

I would highly recommend changing back to the Developer being in the Applicator jar, or I really have to find another product.

I dread coloring my hair at this time. Regards, Linda.

Pros:
  • Hair color works great
Cons:
  • Packaging making it hard to use

Preferred solution: The packaging changed

User's recommendation: Very messy with packaging change

View full review
Elizabeth P Zgc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They won't pay me!

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AI Highlights
  • - FedEx delivered the product; used for a week; survey submitted.
  • - Incentive promised before testing has not been paid.
Updated by user Mar 17, 2024

The company had no idea that this research was even going on in the first place I did receive a call and the supervisors are trying to work on it and see who this is that conducted this research they have no clue and they are in the midst of an investigation right now

Original review Mar 01, 2024
I did a product test for one of their products. It was sent to me FedEx brought it to my doorstep I used it for the week that I was supposed to and I submitted my final after use survey at the week mark.

This has been weeks now and they will not pay me my incentive they will not give me the money that I was promised prior to even agreeing to do this research! Their customer service is unprofessional and highly unknowledgeable about anything! They don't know how to put me with someone that is in the marketing and researching team they don't know how to connect me to a supervisor they don't know how to do anything! They also don't know how to give their consumers their incentive that test their products either!

With the company like this as big and reputable as people seem to think they are, oh yeah and they strive on transparency and honesty!

To me in my opinion when you have someone testing your products and you refuse to pay them to me that's stealing you're a thief! Simple as that so in a nutshell tested their product they won't pay me!
Loss:
$30
Pros:
  • Nice products
Cons:
  • Customer service is horrible

Preferred solution: I want the money I was promised for testing their product!! This is ridiculous

User's recommendation: Absolutely NOT!

View full review
Anonymous
map-marker Newington, Connecticut

I couldn’t get in touch with the company

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AI Highlights
  • - Customer says the product caused more wrinkles.
  • - They bought L'Oreal Rose facial cream at Walmart about a month ago and it made their face worse.

I was trying to call the company no Answer so I can tell them about their product how it gave me more wrinkles , I had brought facial cream about a month ago at Walmart, its LOreal it the rose one I started to use it I thought it was working , but it made my face worse! Dont understand why that happened! Can you please reach out to me please

View full review
Diane D Vcr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Quality of Product

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AI Highlights
  • - I am a longtime Telescopic Mascara customer.
  • - The wand bends during use or when returned.
  • - I will switch brands because I loved this mascara.
LOreal - Quality of Product

I am a long time customer of your Telescopic Mascara. I recently purchased one and noticed that the brush wand is so cheaply made that it bends when using or putting it back into the holder.

I will now need to look for another brand to purchase as I cannot continue using yours. Very disappointed as I loved this mascara.

Loss:
$18
Pros:
  • Lasts all day
  • Deep black colour
Cons:
  • Brush bends
  • Brush very cheaply made
  • Brush bends when putting it back in holder

Preferred solution: Apology

User's recommendation: Read reviews from customers on all products

View full review
MV V Chn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Coimbatore, Tamil Nadu

Broken product infallible Pro last

AI Highlights
  • - The tip of the crayon works while the rest stays inside and cannot be used.
  • - They paid $10.99 for a crayon tip and want a refund.

I am extremely upset after using the tip of the crayon, the rest of the product stays inside of the crayon and you are unable to use it, so basically you are paying 10.99 dollars for a tip of a crayon. Who is gping to refund my money?

This is unacceptable. The store gets our complaints and it is not their fault.

Loss:
$11

Preferred solution: Full refund

User's recommendation: No. Absolutely not.

View full review
Yvonne M Jdk

*** *** mascara

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AI Highlights
  • - They want to call customer service for a L'Oreal telescope mascara wand that won't retract, and they've spent 30 minutes seeking a contact number.

all I wanted to do is call customer service and tell them that this L'Oreal telescope mascara the wand won't go back in the telescope and I've been on the phone for about half an hour trying to find a number

Loss:
$10

Preferred solution: Full refund

View full review
lori h Fvl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jakarta, Jakarta

Didnt get coupon

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Updated by user Dec 20, 2021

nothing has changed

Original review Nov 20, 2021

when i tried to print the coupon it said i reached my print limit this is the secon time i tried to do thos

Pros:
  • Dont let you print promised coupons
Cons:
  • Dont let you print promised coupons

Preferred solution: i want the 2 dollar coupomn

View full review
Sheila C Ihc

Bad experience

AI Highlights
  • - New applicator bottle design is poor.
  • - You have to squeeze hard and a big color clump comes out.
  • - I have colored hair for 40 years and hate this.
LOreal - Bad experience

New design of applicator bottle

All I can say is bring back the old bottle!!!!

Couldnt tell if it was coming out , you had to squeeze it more then a big clump of color came out. The tip is longer and made it even harder.

Hate it. Been coloring my hair for 40 years and never had a problem

Pros:
  • Nice color

Preferred solution: Old bottle

View full review
Anonymous
map-marker Perkasie, Pennsylvania

When you try to print a coupon it tells you you reached the pring limit

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when you try to print a coupon it tells you you reached the print limit this is the second time ive tried this

View full review
Jean D Dfw

I want to complain about the Age Perfect lipstick & cannot get through to the customer service. Ridiculous ‼ I dislike the this product in comparison to Outlast that I have used for years.

AI Highlights
  • - I have used Outlast for years.
  • - A coupon for Age Perfect led me to compare.
  • - At almost 86, with years of L'Oreal skincare, I can compare.

I have used Outlast for years & love it but when I got a coupon for Age Perfect, I decided to compare. I see now why a coupon is offered. I am almost 86 years old & since using LOreal skin care products for years, can certainly make comparisons

Jean Dyer

793-899-****

Preferred solution: Apology

View full review
Anonymous
map-marker Bellmore, New York

Defective product

AI Highlights
  • - The mascara works like a dream.
  • - The wand won’t go back in because the brush bends.
  • - Coupons were sent; no hassle, good customer service.

Bought mascara that they put out, works like a dream. Only thing is trying to put the wand back in the tube can be exasperating.

The brush bends when you start putting into the tube, so the wand wont go in.

Didnt hold too long b4 I got a lovely young lady who is sending me coupons for the cost of the product. No hassle, just great customer service!

User's recommendation: Use LOreal products, their cust svc is amazing!

View full review
Melody T Snl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Amber Heard as spokesperson

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AI Highlights
  • - Amber Heard should not represent the brand.
  • - The message says she is disreputable and dishonest.
  • - They want her removed from commercials.

Amber Heard is definitely not the type of person you should have representing your brand. The woman is dis-reputable, disgusting and in the public eye, she's a lying pig.

I'm not the only one who thinks so but you probably won't hear much about it since I had a hard time finding a place to vent (I'm not even sure if this is the right place). I think she's been totally discredited. You should remove her from your commercials. At this point I will never buy any product she is representing.

I think you are losing customers because of her and her sad, disgusting displays she's been involved with lately. She's toxic to your brand as she should be representing someone beautiful and honest, yet she has shown nothing but ugly as her true persona. Please pass this on to whomever you think should see it.

I'm personally done with L'Oréal for now and other consumers are as well. L'Oréal is a fine brand but hurting itself with a bad choice of one very questionable spokesperson.

Pros:
  • I like their cosmetics
Cons:
  • I am disgusted by amber heard as spokesperson

Preferred solution: Fire Amber Heard

User's recommendation: Amber Heard is poison and not to be believed.

View full review
Cheryl M Yid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brockton, Massachusetts

Do not purchase

LOreal - Do not purchase

Purchased LOreal Paris Voluminous Lash Paradise Liquid Eyeliner. Initially thrilled with this product, loved everything about it until it ran out (completely empty) in 3 week. Unheard of.

Loss:
$13
Pros:
  • I like their cosmetics
Cons:
  • Items run out too quickly
View full review

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